We are the official sales of Nanwei. At nanweitool.com, you can only find original products. That's why we assure you of the highest quality items we offer with our NANWEI warranty.
Qi Nanwei Power Tools Co., Ltd. was established in 2015. The company is one of the key backbone enterprises of professional power tool manufacturing in China. The company currently covers an area of 8,000 square meters; it has modern industrial plants and first-class production and testing equipment. At the same time, it has a group of professional senior engineers, middle and senior managers and technicians; there are more than 300 employees.
What is the payment currency?
You can only pay in US dollars.
How can I check the status of my order?
You will receive email notifications about the status of your order. If you are a registered customer, you can also find your order status in your profile.
(claim)
The statutory warranty period for the goods is 24 months.
Complaints will be resolved within 30 days from the date of application.
Where are our products shipped?
Our goods will be shipped in Tianfen Industrial Park, Nantong City, Jiangsu Province, China!
When can I receive my order?
Items usually ship within 2~3 business days after ordering and payment.
I bought a product but it doesn't fit. Can I return it?
Yes, returns are possible under certain circumstances. By law, private customers can opt out of the contract within 30 days of signing the purchase contract, for example by remote communication. through the Internet. However, the item must be undamaged, show no signs of use or wear, and be in its original packaging. The goods must be sent to the following address: Tianfen Industrial Park, Nantong City, Jiangsu Province. Please do not send items using cash on delivery, such items will not be accepted. Please notify us by email before shipment: nanweitool@gmail.com.
We will also not refund shipping if you return the entire order.
Where can I complain about a product?
First, please let us know by emailing nanweitool@gmail.com and send us a properly filled complaint report (notice of recycling). Then we will agree on how to proceed. If we agree to return the goods, we must send the goods together with a copy of the invoice and the complaint report to the following address: Tianfen Industrial Park, Nantong City, Jiangsu Province.
Company Contact Information and Address:
- Company Name: Qi Dong Nanwei Electric Tools Co., Ltd.
- Phone: +86 15013599414
- Address: Tianfen Industrial Park, Nantong City, Jiangsu Province
- Email: nanweitool@gmail.com
- Customer Service Chat Hours: Monday-Friday: 12:00am to 12:00pm (GMT+08:00) China Standard Time (Shanghai)